Global Intelligence - Fusion Center Operations - Engagements Lead

JP Morgan Chase & Co.'s Operations & Intelligence Fusion Center is a joint initiative between Global Security (GS) and Cybersecurity Technology & Controls (CTC) to integrate intelligence and global operations on threats that cross physical and cyber security lines.

The Fusion Center enables continuous collaboration via co-location of GS's Global Security Operations Center (GSOC) and CTC's Cyber Security Operations Center (CSOC).

The Fusion Center also provides a critical shared leadership hub for the Chief Security Officer, Chief Information Security Officer and members of their senior leadership teams.

As a Engagements Lead within the Global Intelligence team, you will report to the Fusion Center Operations Manager, and responsible for the set-up and execution of the Fusion Center's client engagement program.

You will have experience presenting to C-Level audiences, be familiar with the firm's security posture, and have a degree of familiarity with both the physical and cyber intelligence requirements of a large multinational corporation.

The position is based in New York City, requiring in-office (not remote) daily attendance in order to work closely with internal partners and manage the operations of the Fusion Center day-to-day.

Job Responsibilities:


* Establish and maintain a client engagement program for the Fusion Center


* Create presentations and client engagement materials, including managing agenda and communications for leadership meetings


* Build and maintain management system for internal and external visits to the Fusion Center


* Work with relationship mangers to enhance the outcome for client visit


* Build Fusion Center internal communications strategy


* Develop and regularly report on impact metrics for the Fusion Center


* Manage review process for programmatic and operational governance


* Formalize and track GS and CTC joint operational cadences and workflows


* Support regular production of senior management updates on Fusion Center development, activities and engagement


* Perform regular intelligence/case management technology gap assessments


* Lead processes and process change in a priority-driven environment

Required qualifications, capabilities, and skills:


* 7+ years relevant professional experience working in a fusion or security operations center setting, with at least 3 years of management experience


* Demonstrated exposure to intelligence cycles related to physical and/or cyber security threats.


* Experience in leading large projects, with focus on program governance and documentation of procedures.


* Demonstrated experience liaising with Legal and Compliance functions, or their equivalent.


* Ability to manage programs in a demanding customer environment that may require off-hours responses.


* Experience developing presentations and client engagement material


* Experience in developing and handling executive communication (wr...