Kohler Experience Center Store Coordinator

Are you outgoing, knowledgeable, and service-oriented? Do you have a keen eye for kitchen and bath design? Do you have the determination needed to close sales and build lasting relationships? If so, we'd like you to join our team as a Showroom Salesperson.

About the Role:

You will:



* Provide expert product selection assistance and design advice to our showroom customers.


* Ensure the highest levels of customer satisfaction in order to meet or exceed the established sales and gross profit goals, and to increase profit sharing.


* Provide hospitality and warmly welcome each customer.


* Articulate your showroom value proposition to get your customer's attention, engage them, teach them, and show them the value you provide.



* Determine customer needs, direct them to the best products to address their needs, discover potential hurdles, and keep the sale moving forward.


* Leverage Hajoca technology to guide product selections, review product specifications, pricing, and availability.


* Use sales reports and sales forecasting tools to meet or exceed established sales targets.


* Enter sales orders and bids, expedite purchases, and stay engaged with customers from the beginning to the end of projects.


* Process showroom sale returns and refund paperwork in accordance with Company policy and procedure.



* Keep showroom clean, neat, current, stocked, and safely displayed.


* Join industry associations and attend professional events to stay informed about design trends, new products, and to build business relationships.


* Successfully complete required safety and compliance training programs as assigned.


* Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:



* 1+ years' experience in customer service or sales, plumbing showroom sales preferred



* Knowledge of products sold in the showroom preferred

Our ideal candidate will also:



* Be knowledgeable of kitchen and bath design trends.


* Effectively use Microsoft Office software (Outlook, Word) to communicate via email, to maintain customer contact files and appointment calendars, and to create and analyze reports.


* Demonstrate outstanding customer service and verbal/telephone communications skills.


* Demonstrate a deep product knowledge related to kitchen/bath trends and be able to answer customer questions and identify opportunities to upsell or cross sell.



* Be able to overcome objections by understanding customer needs, providing targeted solutions, and closing the sale.


* Be able to build influential relationships and trust with key vendor partners.


* Be able to build positive working relationships and inspire teamwork with co-workers.


* Be able to plan, organize, and multi-task.


* Be able to learn and operate the computer related systems used to process orders.


* Read, write, speak and understand English.
...

Hajoca Corporation Job 8338 by eQuest