Technology Support Director- Resiliency Strategy

Join us in a pivotal role where your deep expertise leads operational excellence in technology support, enhancing system stability and performance across full stack technologies.

As a Technology Support Director within the Consumer & Community Bank Technology organization, you will lead teams ensuring operational stability, availability, and performance of our production services meet our overall resiliency requirements.

Leverage your deep expertise and industry knowledge to set the strategic direction, influence the organization, and maintain and enhance all internally and externally developed systems, ensuring a seamless user experience, and fostering a culture of continuous improvement.

Job responsibilities


* Develop and Maintain Technology Resilience Strategy: Create and maintain a technology resilience roadmap aligned with the overall business Strategy ensuring it addresses potential threats and vulnerabilities


* Establish resilience policy and ensure compliance with Enterprise standards


* Work to ensure business impacts are clearly defined and align to technology capabilities


* Maintain technology recovery plans


* Implement and manage necessary controls and processes minimizing risk across the environment


* Analyze and report on testing activities and outcomes


* Develop risk mitigation strategies


* Participate in incident response where required and collaborate with various stakeholders across the organization


* Ensure appropriate escalations and communication strategies are in place, and guide decisions relative to technology resilience


* Develop and oversee policies and procedures to ensure operational stability and availability


* Ensure issues and solutions are appropriately escalated and communicated with the business and technology stakeholders throughout the resolution process

Required qualifications, capabilities, and skills


* 7+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services


* Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud


* Experience managing large scale resiliency and testing programs


* Proficient in observability and monitoring tools and techniques


* Demonstrated experience in executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills


* Working knowledge in one or more general purpose programming languages and/or automation scripting


* Demonstrated experience with public cloud recovery programs

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We als...