Claims Support

Support staff assists the investigations department by creating new claims on the Praxis database for each potentially-recoverable file, retrieving images and data from clients' claim systems and transferring them to the Praxis database, and manually transferring all vital data from customers' claims systems to Praxis database.

This position works under direct supervision of the Intake Manager.


* High school diploma or equivalent.


* Decision-making skills, analytical skills, accuracy, and attention to detail.


* Proficient use of MS Office applications and PDF documents.


* Adaptability to new and changing claims data filing systems.



* Creates new claims and updates existing claims in company database.


* Attaches newly received documents to appropriate claim files in company database and notifies appropriate party.


* Documents all updates and attachments in claim files by noting activities.


* Remains up-to-date on efficient use of clients' systems


* Operates a multi-line telephone system.


* Trains new and existing employees on proper methods and procedures.


* Performs tasks as requested by audit, investigation, and recovery units.


* Performs all other duties as assigned