Quality Control Manager (M-F 5:00am - 2:00pm)

Essential Functions:


* Comply with all Agency policies and procedures and follow contract specifications


* Provide and maintain a quality control program directly related to Chimes District of Columbia LOC PWS, required training programs and approved by the site contracting office, Chimes District of Columbia management, and building management


* Ensure that the performance objectives and standards identified in the LOC contract specifications are met through the Quality Control Program


* Manage and coordinate the quality control functions of this contract


* Perform all Quality Control duties daily


* Inspect all cleaning work performed to ensure outcomes meet contract Acceptable Quality Level AQL


* Perform and document daily routine, random, scheduled and non-scheduled QC inspections and submit reports to the Project Manager


* Provide feedback on QC inspections to managers, supervisors, and crew leaders


* Review and respond to inspection/deduction reports


* Maintain a file of inspection reports and other required records


* Provide inspection reports to the Director of QC or designee


* Identify non-compliant work, analyze QC data, recommend Corrective and Preventative Action to reduce and control the number of cleaning complaints and negative trends


* Maintain effective communication by responding promptly to contracting office staff, building management, customers, and Chimes DC staff and management


* Utilize QC inspections to ensure a continuous improvement process


* Strive to improve customer satisfaction


* Prepare and submit all required quality control reports and documentation on time


* Use the computer and other electronic devices to download information; access the internet; print reports; and establish and follow the electronic QC inspection schedule


* Use CompuClean to perform and document inspections, coordinate, create, and print inspection reports


* Comply with and ensures staff compliance with all building and security requirements


* Provide regular training to staff about quality control issues


* Pass and comply with CPR/First Aid training and OSHA training

Secondary Functions:


* Assist supervisors with training in proper cleaning procedures for custodial staff


* Assist supervisors with training on Chimes Rules of the Workplace


* Assist supervisors with new hire training and orientation


* Establish QC job task schedules


* Assumes other duties, responsibilities, and special projects as needed



*Duties, responsibilities, and tasks may change at any time with or without noticePhysical Abilities Needed to Meet Work Demands:


* Ability to stand or walk for long periods of time


* Ability to go up and down stairs


* Ability to reach above the head, bend, kneel, stoop, and crawl


* Ability to lift, carry, and push up to 50 lbs.

as needed


* Ability to work in dusty spaces or adverse weath...