NASI Service Quality Engineering Manager - BEV

COMPANY BACKGROUND

LOVE.

It's what makes Subaru, Subaru®.

As a leading auto brand in the US, we strive to be More Than a Car Company®.

Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow.

That's what we call our Subaru Love Promise®.

Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability.

With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.

Subaru's company culture is built on collaboration, diversity, and a shared passion for our product.

We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table.

Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.

ROLE SUMMARY

The Service Quality Engineering department ensures the rapid resolution of quality issues through effective collaboration with Subaru of America (SOA), Subaru Canada, Inc, Subaru Corporation (SBR), Toyota Motor North America (TMNA), and various suppliers.

Plays a critical role in dealing with all battery electric vehicle (BEV) business models of Subaru and ensures that field investigations and diagnostics support activities are carried out in a fast and efficient manner.

Trains and develops High Voltage Engineering Diagnostics experts and Quality Investigation talents by recruiting local junior engineers and by collaborating with engineering experts within North American Subaru, Inc.

(NASI) organization, SBR, and TMNA.

PRIMARY RESPONSIBILITIES:


* Quality Investigation Management: Leads the investigation of vehicle quality issues, determining the root cause, identifying required resources, and developing action plans.

Travels to Subaru retail locations in North America, in collaboration with Subaru of America (SOA) and Subaru Canada, Inc.

(SCI) as needed.


* Team Leadership: Supervises and guides a team of specialists, managing workload distribution, providing training and development, and ensuring the team's success in meeting performance goals.


* Coordination with Stakeholders: Collaborates with cross-functional teams, including Fast Action & Solution Team (FAST), Subaru of Indiana Automotive (SIA), SOA, SCI, Toyota Motor North America (TMNA), and suppliers, to address quality issues and ensure timely resolution.


* Information Gathering & Reporting: Collects and analyzes relevant data from internal and external sources to support issue resolution, preparing detailed reports for management and stakeholders.


* Investigation Process Management: Oversees the investigation process, including identifying the right people to involve, managing timelines, and ensuring appropriate foll...