Senior Product Delivery Associate

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges.

In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate in Connected Banking, you are trusted with enabling the delivery of products in a stable and scalable way.

Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

You will enhance and optimize the way products are delivered to customers.

As a key member of the team, you will create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Connected Banking includes product areas:

Core Experience: provides an integrated view of our customers financial position through digital tools.

It includes Spend & Save, Credit & Debt, Identity, Credit Journey for Small Business, Alerts & Communication, and Enrollment & Activation

Export Aggregation enables customers to safely share their Chase account information externally, while gaining more control over third-party data connections

Open Banking: focuses on industry engagement and advocacy for regulations such as 1033 and oversees cross-org readiness

Growth: partners closely with our LOB stakeholders, Marketing, Analytics and Finance teams to maximize the value we extract from our experiences and data

Operations & Readiness: oversees control governance, coordinates Customer Experience and Channel Readiness, and provides project management for product planning, delivery & release management support activities

Job responsibilities



* Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies


* Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements


* Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources


* Supports Vendor (Delivery) Management for Credit Journey's third-party vendor, by providing fiscal oversight, conducting platform analysis to identify emerging issues and trends for process improvements, and coordinating cross-functionally


* Develops and maintain Product Standards, ensuring Connected Banking adherence and compliance with requirements


* Coordinates periodic market research and customer experience information, providing insights to the Product owner


* Maintains periodic reporting of KPIs and contractual Service Level Agreements (SLA), and identify trends and outliers

Required qualifications, capabilities, and skills



* 3+ years of experience or equivalent expertise in product management or a relevant domain area


* Demonstrated performance in either product management or...