Digital Communications - Push/SMS Senior Product Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Digital Communications, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.

Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Working specifically in the Digital Communications - Connect Area Product group, you will be primarily working with our Push and SMS last-mile delivery capabilities that deliver over 1B servicing communications for our Consumer and Community Bank customers annually.

Job responsibilities



* Partners with the Product Manager and APG team-members and quad partners to identify product opportunities that reflect the needs of our customers, business and the market through user research, data & analytics and discovery


* Considers and plans for upstream and downstream implications of new and updated product features on the overall product experience


* Supports the collection of data, user research, journey mapping, and market analysis to informs the strategic product roadmap as well as provides insight and input into potential product features that provide value to customers


* Analyzes, tracks, and evaluates product development and agility metrics across the product development life cycle, including production performance of in-market product capabilities and usage


* Play an active role in all stages of the product delivery lifecycle including: Writing the requirements, epics, and user stories, leading grooming and refinement sessions with scrum team, prioritize quarterly and sprint goals and objectives, participate in stand-ups to support progress against goals, oversee production deployments and performance.


* Own relevant product-specific control execution to mitigate regulatory and reputational risk


* partners with 3-party providers that are integral to communication delivery to customer's personal digital devices

Required qualifications, capabilities, and skills



* 3+ years of experience or equivalent expertise in product management or a relevant domain area


* Proficient knowledge of the product development life cycle


* Experience in product life cycle activities including discovery and requirements definition


* Developing knowledge of data analytics and data literacy


* Experience with Software Delivery in a digital finction


* Prior experience working with a scrum team

Preferred qualifications, capabilities, and skills



* Solid proficiency in PowerPoint or similar presentation tools and tactics


* Experience in digital products and/or...