Front Desk Agent

About Us

The newly reimagined and remodeled Westchester Marriott Hotel is located in historic Tarrytown, New York.

Our 444 room hotel is nestled in the heart of the Hudson Valley and easily accessible for our associates; with a bus stop located directly across the street and ample complimentary parking dedicated to our associates.

Come and join our amazing, talented, and dedicated "family," as we like to call it.

When you join the family, you also get the benefit of our Loves Culture.

HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, PTO programs, associate appreciation and recognition events and career opportunities located both locally and throughout the country.

Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement (401k) plans to travel perks, product and service discounts, free meals and much more.

We take care of our guests, our community and each other because as an associate of the Westchester Marriott, YOU are the difference.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Essential Duties and Responsibilities


* Greet customers immediately with a friendly and sincere welcome.

Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.


* Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.

Promote HEI Hotels and Resorts and brand marketing programs.

Make appropriate selection of rooms based on guest needs.

• Code electronic keys.

Non-verbally confirm the room number and rate.

Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.


* Verify and imprint credit cards for authorization using electronic acceptance methods.

Handle cash, make change and balance an assigned house bank.

• Accept and record vouchers, traveler's checks, and other forms of payment.

Convert foreign currency at current posted rates.

Post charges to guest rooms and house accounts using the computer.


* Promptly answer the telephone using positive and clear communication.

Input messages into the computer.

Retrieve messages and communicate the content to the guest.

Retrieve mail, small packages...