Catering Sales Manager

JOB OVERVIEW:

Develop business through direct sales solicitation; secure new accounts, maintain existing accounts and execute tactical sales plans strategy to maximize the profitability of the hotel while maintaining guest satisfaction.  Oversee client functions to ensure customer satisfaction.

DUTIES & RESPONSIBILITIES:


* Establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside sales efforts to secure business for the hotel to ensure that catering revenue goals are met or exceeded.  Actively prospect and qualify new business. 


* Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines.  Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders. 


* Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures 


* Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.  Disseminate sales-related information to other departments as appropriate.


* Check function room set ups prior to guest arrival, ensuring all details are in agreement with client’s requirements and hotels standards.  Ensure deficiencies are corrected by appropriate personnel.


* Welcome group contact upon arrival at function and ensure guest satisfaction.


* Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.


* Arrange and conduct special events, site inspections, and off-site presentations for potential clients. Entertain clients in accordance with established company and hotel policies and guidelines.


* Maintain client files and update information daily in accordance with established departmental policies and procedures.  Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.


* Attend and represent hotel at trade shows and conventions and/or participate in sales trips to key feeder markets.


* Follow up with guests regularly during and after departure to ensure satisfaction and secure future bookings.


* Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include all hotel departments. 


* Interact with outside contacts:
+ Guests – to ensure their total satisfaction
+ Airlines, wholesalers, corporate accounts, travel agencies, ad agencies, etc.

– to ensure repeat business, follow up on events, and generate new business 
+ Other contacts as needed (Professional organizations, community groups)


* May assist in developing and implement sales actions plan as assigned.  May also participate in the annual budgeting and planning process.


* M...