Sr. Client Experience Manager - EviCore

The Sr.

Client Experience Manager is the operational owner of all service issues across their assigned accounts and is responsible for relationship management and the overall service experience.

Acts as the key point of contact for health plans and high profile provider clients.

Facilitates Health Plan meetings to address escalated issues; including agenda creation, updates on new items, and issue resolution.

Acts as a consultative resource for clients on products, quality, cost, transparency, branding, and other EviCore programs and products.

Primary Functions


* Assesses the needs of our providers and defines and implements necessary changes to our provider services/management processes and approaches to most effectively and efficiently meet those needs.


* Partners with internal groups to ensure effective and efficient end-to-end problem-solving and provider delivery processes and accountabilities.


* Track and trend key provider issues that require research/investigation, escalation, or matrix partner coordination to reach resolution


* Collaborates with matrix partners and other internal resources to resolve escalated, complex, and sensitive provider issues


* Provides solutions to improve overall services that focus on the value proposition


* Understand provider business needs, participate in solution development and effectively communicate solutions to ensure provider satisfaction


* Delivers effective verbal and written communications appropriate to internal and external audiences


* Engage providers or other customers with training and communications related to new programs


* This role is Flex/WFH which allows most work to be performed at home or on occasion at a EviCore office location.

Employees must be fully vaccinated if they choose to come onsite.

Key Qualifications


* BA degree preferred.

High School degree required


* 5+ years relevant client management experience required ; experience in healthcare industry preferred


* Demonstrated communication (oral and written) and presentation skills required


* Strong organizational, prioritizing and analytical skills and ability to multi-task to pull reports, track progress, monitor CPT Coding Changes and perform audits for high need clients.


* Strong customer service focus


* Demonstrated ability to interact with other departments/teams to resolve issues, and collaborate on solutions.


* Ability to independently manage timelines and meet tight client deadlines

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 80,900 - 134,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annua...