Technology Consultant III

Technology Consultant III

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

This role offers the opportunity to lead an onsite team for a high-profile federal customer, ensuring consistent operational excellence, collaboration, and leadership in hardware repair and case management.

This role will be 100% on-site at our customer.

The expectation is that their time will be spent on-site split between Manassas and Sterling (M-F 8-5, but will be expected to work outside of typical hours as needed and on-call).

Must be able and willing to commute to these locations

Key Responsibilities


* Perform hands-on hardware troubleshooting and replacement on Proliant Servers and high-performance storage systems.


* Supports site-lead in customer meetings to review cases, schedule engineering support, and conduct monthly SLA reviews.


* Own case management lifecycle: ensure cases are opened, assigned, escalated appropriately, and resolved within SLA timelines.


* Provide accurate tracking of all parts and inventory-monitor inbound/outbound activity, log escalations.


* Stay up to date on all matters at the facility and support for customers, able to support the site when lead is out.


* Report site issues/concerns to management/site lead and act as the back-up escalation point for operational and customer matters.

Requirements


* U.S.

Citizenship (federal requirement)


* 7+ years of Linux experience with strong hardware troubleshooting skills


* 3+ years of experience collaborating on projects and working with a team in a technical or service environment


* Comfortable participating in on-call and standby rotations

Preferred Candidate Qualities


* Self-starter who takes initiative and demonstrates ownership


* Collaborative and team-oriented with mentoring ability


* Strong written and verbal communicator-fluent using Slack, Microsoft Teams, and email


* Ability to analyze complex problems and resolve independently or through team collaboration

Tools & Technologies


* Hardware: HPE Proliant Servers, High-Performance Storage


* Ticketing System: Salesforce (case creation, escalation, and tracking)


* Productivity: Outlook, Exce...