Business Engagement Manager – Sales

Responsibilities

The Business Engagement Manager for Sales serves as the operational liaison between the Information Services (IS) organization and the Sales & Marketing department, which includes Sales Operations, Technical Sales, Marketing & Marketing Operations.

This role translates complex business needs into actionable IS initiatives, prioritizes and manages incoming requests, and helps to ensure alignment with enterprise-wide roadmaps.

By facilitating cross-functional collaboration, clarifying ownership and dependencies, and communicating progress transparently, the Business Engagement Manager enables the Sales & Marketing team to leverage technology effectively while supporting continuous improvement.

Key Responsibilities


* Translate Business Needs into Executable IS Work: Serve as the primary liaison between the Sales & Marketing department and IS, ensuring that business requirements are clearly defined, prioritized, and routed to the appropriate tools and teams for execution.


* Manage and Prioritize Business Requests: Own the intake, triage, and backlog of business requests (BRs) for the Sales & Marketing domain, clarify ownership and dependencies, and support continuous reprioritization based on evolving business demand and strategic alignment.


* Facilitate Communication and Roadmap Alignment: Drive alignment across cross-functional domain roadmaps by facilitating grooming and prioritization meetings, communicating scheduling and progress updates to stakeholders, and supporting the development of a unified, business-wide roadmap.

Additional Responsibilities


* Mentors and directs the work of others and has demonstrated ability to develop skilled associate


* May have direct reports


* Responsibility for relationships with outside partners and suppliers


* Resolves complex issues involving a suite of integrated applications without supervision


* Understands relevant system capabilities


* May lead a software evaluation


* Works with minimal supervision

Education, Experience, and Skills Required


* Bachelor's degree and at least 6 years of relevant work experience OR 10 years of relevant work experience is required


* Experience working with cross-functional teams and managing business requirements in a technology-driven environment


* Strong analytical skills


* Excellent verbal and written communication skills


* Strong organizational skills to track progress, clarify ownership, and ensure timely delivery


* Ability to work independently, mentor others, and collaborate effectively across teams


* Provide user support for Altec associates via phone, email and in person


* Willingness to work outside standard business hours to resolve issues or complete special projects


* Track and maintain communication with the customer from the beginning to the end of any established case, issue, or concern


* Participate in continuous improvement events


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