Sr. Executive- Customer Service -E-commerce and CSD

Sr.

Executive- Customer Service -E-commerce and CSD

Job Description

As a person, you’re a learner – a natural leader – someone who is always taking initiative to make things better and bring others along with you.

You live your life in alignment with the highest values of integrity and quality, always ensuring your responsibilities become a long-term success story.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU. 

About Us

Huggies®.

Kleenex®.

Cottonelle®.

Scott®.

Kotex®.

Poise®.

Depend®.

Kimberly-Clark Professional®.

You already know our legendary brands—and so does the rest of the world.

In fact, millions of people use Kimberly-Clark products every day.

We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth, and impact.

We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity.

It’s all here for you at Kimberly-Clark.

Led by Purpose.

Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference.

At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results.

In one of our Manufacturing roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

To succeed in this role, you will need the following qualifications:


* Graduate with MBA (Specialization in logistics, Tier 2)


* At least 3-4 years of experience in similar role in FMCG industry


* In depth SAP knowledge


* Ability to demonstrate ‘Think Customer’ mindset


* Ensuring the Order execution provided by the planner for Ecom/CSD/CPC on time from the depot’s and are reaching on time to the customer point.


* Ensuring the planning and Execution for the E-commerce Customers such as Grofers / Big Basket and upcoming New Medical chains.


* Ensuring Regular/Monthly Re-Conciliation to be carried out for all the E-com/CSD/CPC customer.


* Quarterly NCC (Nil claim certificate) to be obtained from the customer post the reconciliation completion.


* Accountable to meet the agreed service standards for Pan-India Canteen Stores Department (CSD)/Central Police Canteen (CPC).


* Ensuring all the opportunities of PO Servicing are captured with maximum fill rate in coordination with Retailers for CSD and CPC.


* Ensuring that POs are serviced within the stipulated timeline to the CSD/CPC store in coordination with all relevant stakehold...