Servicing and Ops Product Manager

As a Product Manager for Merchant Services Servicing and Operations, you will support the development and execution of the product strategy and roadmap for our Servicing and Operations tools.

A key aspect of your role will be assisting in stakeholder interactions to understand their needs, gather feedback, and help represent our tools effectively.

You will work closely with cross-functional teams to contribute to solutions that meet the evolving needs of our clients and service teams that support.

Your role will be important in ensuring our servicing solutions are intuitive, insightful, and impactful.

Key Responsibilities



* Assist in developing and communicating the product vision and strategy for Merchant Services Servicing and Operations.


* Support stakeholder engagement efforts to gather and prioritize product requirements, ensuring our solutions align with their needs and expectations.


* Collaborate with internal teams regarding servicing tool related inquiries and feedback.


* Contribute to defining and managing the product roadmap, ensuring alignment with company goals and customer needs.


* Assist in conducting analysis and market research to identify opportunities for automation.


* Monitor product performance and user feedback to support continuous improvement and innovation.


* Help develop and deliver product training and documentation to ensure successful adoption and utilization of servicing and operations tools.

Qualifications:


* Bachelor's degree in Business, Computer Science, or a related field.


* X years of experience in product management or a related field, preferably in the financial services or fintech industry.


* Basic understanding of merchant services preferred.


* Demonstrated ability to support the launch and management of software products.


* Strong analytical, problem-solving, and decision-making skills.


* Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and engage with clients.


* Ability to thrive in a fast-paced, dynamic environment.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.

Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and pro...