Technical Support Senior Analyst - Evernorth Health Services

Job Description
We are seeking a skilled IT Support Specialist to contribute to complex IT support initiatives, with a focus on hardware asset management and operations.

This role involves working closely with end users and cross-functional teams to deliver effective solutions, maintain accurate asset records, and support the overall IT infrastructure.

The ideal candidate will bring a strong understanding of hardware systems and a proactive approach to problem-solving.

Key Responsibilities

Hardware Asset Management and Operations:


* Collaborate with internal teams and external partners to manage the lifecycle of IT hardware assets, including acquisition, maintenance, and disposal.


* Maintain accurate asset records and ensure data integrity through regular audits and updates.


* Respond to service requests and incident tickets related to asset information and exceptions.


* Provide guidance and support to team members and contribute to knowledge sharing.


* Evaluate and recommend hardware configurations to meet unique user needs.


* Apply professional judgment to develop and implement effective support procedures and solutions.

Qualifications


* Minimum of 3 years of relevant professional experience in IT support or asset management.


* Proficiency in Microsoft Office applications (Excel, Outlook, Word, PowerPoint).


* Experience with ServiceNow or similar IT service management tools (preferred).


* Familiarity with asset management policies, procedures, and logistics (preferred).


* Strong communication and collaboration skills.

Education


* A bachelor's degree in a related field is preferred.

Equivalent professional experience or a combination of education and experience will also be considered.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 60,300 - 100,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure.

That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health.

Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.

We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

For more details on our employee benefits programs, visit Life at Cigna Group .

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives.

At The Cigna Group, we're dedicated to improving the...