Manager, Complaint Vigilance

Kenvue is currently recruiting for a:

Manager, Complaint Vigilance

What we do

At Kenvue, we realize the extraordinary power of everyday care.

Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love.

Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers.

With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day.

We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.

For more information, click here.

Role reports to:
Director Global Complaint Vigilance

Location:
Europe/Middle East/Africa, Czechia, Prague, Prague

Work Location:
Hybrid

What you will do

Kenvue is currently recruiting for:

Manager, Complaint Vigilance

This position reports to Director Global Complaint Vigilance GLOBAL HEALTH Q&C ST and is based at Prague, CZ.

Who we are

At Kenvue, we realize the extraordinary power of everyday care.

Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including Neutrogena, Aveeno, Tylenol, Listerine, Johnson’s and BAND-AID® Brand Adhesive Bandages that you already know and love.

Science is our passion; care is our talent.

Our global team is made up of ~ 22,000 diverse and brilliant people, passionate about insights, innovation and committed to delivering the best products to our customers.

With expertise and empathy, being a Kenvuer means having the power to impact the life of millions of people every day.

We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.

For more information, click here.

What you will do 

The Manager, Complaint Vigilance is responsible for the execution and oversight of complaint vigilance and supporting day-to-day activities for complaint management for the EMEA region and globally (as needed) including but not limited to:

Key Responsibilities


* Develop and implement strategies for managing complaints and vigilance activities in alignment with regulatory requirements


* Lead a team to investigate and resolve product quality complaints effectively and efficiently


* Analyze complaint data to identify trends and areas for improvement in product quality and customer satisfaction


* Develop and implement strategies to improve complaint handling processes


* Collaborate with cross-functional teams to ensure timely and appropriate responses to complaints
...