Call Center Case Review Aide

TITLE: Call Center Case Review Aide

LOCATION: El Paso, TX

TRAVEL: None



*

*CONTINGENT UPON AWARD

*

*

This is a part-time position, working on an as needed basis, requiring approximately 40 hours per week, which will include nights, weekends, and/or holidays

About Us

The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions.

This purpose defines who we are and extends to our relationships with our clients, our people, and our communities.

We combine purpose, innovation, and experience to deliver impactful results.

About the Team

We are problem solvers working with leading agencies and organizations to help them address many of today’s most complex challenges.

Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges.

In an imperfect world, The Providencia Group puts capability and purpose into action.

What you’ll be part of – TPG Culture

At TPG, we proudly measure our success by the impact we have on the lives of vulnerable and underserved populations around the world.

We are innovators and problem solvers who take great pride in partnering with government agencies, service organizations, and external stakeholder groups to address many of today’s most complex challenges.

Our workforce is diverse in culture, language, and experience yet it shares a common sense of purpose and empathy for those in need of help.

Our people are personally invested in the missions we support, and we reward their commitment by investing in their development, advancement, and growth.

If you like what we stand for, you’ll appreciate the professionalism and dedication of those you stand beside every day.

About the Role

The Call Center Case Review Aide will report to the Program Manager.

Working in conjunction with other teams, this position will support the mission and aims of the Department of Health and Human Services, Administration for Children and Families, and Office of Refugee Resettlement.

In this role, you will serve as a lifeline for children and their sponsors in the midst of uncertainty, providing a critical service by reviewing reports and documentation, elevating, and addressing any deficiencies, and ensuring these vulnerable children receive the care and support they need.

What You’ll Do

The Call Center Case Review Aide will review documentation for thoroughness and completeness, address any deficiencies identified, and elevate trends in deficiencies to leadership so that corrective action can be taken as appropriate with the necessary workgroups and individuals, provide adequate and effective coordination, and mitigate risk for ORR and TPG.

Responsibilities include, but are not limited to:


* Perform daily content review of cases to verify information collected is in compliance with policies and procedures.


* Review assessments for each ch...