Sr. Business Services Specialist

The Senior Business Services Specialist is a position within the Release Services Group.

This team member will be responsible for the: reassignment/execution of titles & lien satisfactions, generations of letters & pull reports, notarization, and adherence to state/county requirements.

This position is a fast-paced role with a demand on achieving contracted service levels and expected to maintain a high level of quality.

The Senior will be responsible for fulfilling day-to-day tasks as well as help support training.

Key Responsibilities:


* Manage a high volume of tasks in a timely, accurate and efficient manner.


* Work collaboratively with peers to manage resources and enhance work processes to meet overall service levels for internal and external clients.


* Ensure compliance with corporate policies and procedures not to exclude safety and ergonomic training within the internal department.


* Adhere to established procedures and compliance requirements when: sorting, organizing, validating, pulling, signing off/executing, shipping, and similar activities.


* Use company proprietary software for research and data entry.


* Research, analyze and resolve problems in a timely manner.


* Perform other duties, as necessary.


* As business needs arise, the ability to have a flexible schedule, which may include overtime, may be required, in addition to the established schedule.

Education and Experience:

Minimum


* High School Diploma, General Educational Development (GED) or comparable completed educational certification.


* Proficient in using Microsoft Office or Google Suite, products.


* Strong verbal and written communication skills.


* Excellent people skills, with the ability to effectively collaborate with team members and other departments throughout an organization.


* Proven ability to organize and prioritize daily work.

Preferred but Not Required


* College degree or certification.


* Familiarity with automotive, titling or finance industry.

 

Workplace Environment:


* Fast paced, high volume, production.


* Perform routine and repetitive production work.


* Sit or stand, for lengthy periods of time.


* Prolonged exposure to computer screens.


* Primary schedule will be swing shift 2:30PM-11:00PM ET, Monday - Friday.

There may be occasions that require overtime, evening, holiday, or weekend shifts.


* Ability to lift or push up to 35 lbs.