Customer Experience Manager - Cooling Business

What will you do?
Monitors the Customer Experience satisfaction for the global Cooling business, across all their touch points
-Identify and address the root causes for detractors of our customer Net Promoter Scores
-Monitor their satisfaction on their main touch points: web, PRM, CCC, front-office, ...
-Share feedback with rest of the Cooling business and drive proper actions to improve Customer Satisfaction

Shares the Customer Experience performance and warnings with the stakeholders
-Share satisfaction performance, key loyalty drivers, escalate dissatisfaction warnings, and set priorities
-Ensure customer centricity mindset: share best practices with customer journey in mind
-Issue to prevention: Drive resolution of escalated cases with internal Cooling teams, and present solutions to leaders/teams at our Customers

Drives the quality actions, involving Commercial / LOB / Global Marketing / Global Supply Chain / Operations
-Identify dissatisfaction warnings and customer experience improvement priorities
-After stakeholders agreement, engage the ad-hoc team across the organization to fix the issues
-Ensure specific warnings and priorities detected are promptly managed and closed
What qualifications will make you successful for this role?

- Undergraduate degree in Quality, Customer Experience, Engineering, or Manufacturing
- 8+ years experience in Quality/Customer Experience/Engineering/Manufacturing
- Strong change manager, able to influence and drive alignment in a matrix organizations
- Customer Oriented mindset

What's in it for you?

You can look forward to growing your career in a dynamic workplace with significant personal responsibility and flexible working models to ensure the right work/life balance.

A dynamic and personal atmosphere, working across teams

A company culture that encourages performance and cooperation

An attractive compensation package including the comprehensive fringe benefits expected of an international company

We are an employer that is characterized by both the appreciation and equal opportunities of our employees, a recipe for generating success.

Every day, we empower employees to achieve more and experience exciting careers.

Find out how our values and unique position make Schneider Electric the employer of choice - apply online today!

Let us learn about you! Apply today.

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This position will be posted until filled.

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