[Surgical Vision] Application Support Manager

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Sales Enablement

Job Sub Function:
Customer Success Management

Job Category:
Business Enablement/Support

All Job Posting Locations:
Seoul, Korea, Republic of

Job Description:

About Vision

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges.

Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life.

Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime.

Your unique talents will help patients on their journey to wellness.

Learn more at https://www.jnj.com/medtech

We are searching for the best talent for Application Support Manager to be in Seoul.

You will be responsible for:


* Provide comprehensive, approved customer training on the JJV equipment portfolio, including Refractive suite, Catalys (Phaco & Ocular Surface equipment, Refractive equipment)


* Support commercial colleagues as requested by managers to establish application superiority of the JJV products for pre-sales clinical application customer discussions.


* Provide application optimization of individual surgeon’s settings for surgery for all JJV equipment, follow up with sites to assess needs and develop solutions for the customers.


* Must interact with Sales, Marketing and Field Service teams, serving as subject matter experts regarding application and equipment issues.


* Provide 1st line application support for all equipment users in the assigned territory.


* Attend annual clinical audit sessions to stay certified as ASM


* Submit training records and clinical trip reports to Regional ASM on monthly basis


* Assist in special projects and congresses in the assigned territory and/or other markets as requested by Management


* Manage and submit expenses, product complaints and feedback, field reporting and daily activities


* Travel to attend scientific meetings, training and congresses if required to upskill knowledge and expertise.

Qualifications / Requirements:


* Must possess u...