Supervisor, Patient Registration

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As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

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Time Type:
Full time

Department:
Registration

All Locations:
10 Gove Street – Taylor Building

Position Summary:
The Supervisor of Patient Registration is responsible for all registration-related activities in the departments located at Gove, Maverick, Paris St.

and Winthrop.

This includes assuring the smooth delivery of quality registration services in relationship to optimal patient flow within the departments.

This includes overseeing the general clerical functions such as appointment scheduling, check-out and order entry.

Directly supervises 20 - 40 (number may vary) Registration PAR’s /PAC’s and Team Leads in the planning and delivery of training of Patient Access Representatives, Coordinators and Leads and all other staff performing the registration and function.

Works directly with the Operations Manager and/or Administrative Director in measuring the success of continuous improvement efforts in maximizing health center revenues and improved patient experience throughout the registration and check in process.

Schedule: Tuesday-Saturday 3pm-12am.

Hours must flexible and include some evenings, weekend, and holidays depending on department needs.

Essential Duties & Responsibilities


* Directly supervise the activities of all Full-time, Part-time and per diem staff which include Patient Access Representatives/Coordinators primarily responsible for the Patient Registration function but also includes scheduling, check-out and order entry


* Implement and maintain registration standards, policies and procedures in conjunction with the  Operations Manager and Administrator Director ; continuously identify areas in need of policy development and to appropriately raise and address issues needing clarification


* Act as a resource and role model to staff, and provide an expert knowledge base


* Act as a liaison between assigned departments, Registration, and Patient Accounts; ensure the smooth and efficient patient and work flow to balance the needs of both the clinical department and Registration and report a...