Branch Manager

Job Summary

The Branch Manager will help lead the branch in new business development and help to mentor and provide the highest quality of leadership support to their team.  This position is responsible for assisting the Retail Market Leader in administering and directing sales and business development, marketing, and operations of a branch office.

The Branch Manager manages daily activities, which promote growth and reinforce the objectives of the relationship banking and quality service programs.

Key Responsibilities / Essential Functions

• Drives branch performance results to meet/exceed branch sales and service goals.

• Develops and coaches branch employees for performance and growth.

• Ensures fast, courteous, and efficient customer service is maintained in the banking office.

• Develops and promotes additional business for the branch through community relations.

• Responsible for day-to-day management of branch operations to ensure efficiency and compliance with operational and security policies, audits, and other monthly, quarterly, and yearly reporting.

• Cross-sells and refers financial institution products and services.

• Responsible for accurately maintaining all branch cash, including vault and ATM(s).

• Cross-sells and refers financial institution products and services. 

• Interviews, hires, and trains employees, and plans, assigns, and directs their work. 

• Manages and appraises employee performance and addresses employee complaints to resolve problems.

• Provide leadership of assigned team, lead efforts in recruitment, interviewing, and training employees, plan, assign, and direct departmental work.

• Coordinate interdepartmental goals to ensure alignment with company goals and vision.

• Coach and provide ongoing performance feedback to employees, set realistic and measurable performance goals and ensure employees have appropriate professional development opportunities.   

• Effectively manage performance and assist employees to meet established company standards and expectations.

Job Requirements

Education:

• High school diploma or equivalent required.

Required:

• 8+ years of banking experience as a proven sales leader on new account opening and lending processes, including HELOC. 

• Experience in sales and service leadership roles. 

• Fluency with PC and web-based software and systems, and must be comfortable with e-banking platform. 

• This position requires S.A.F.E.

registration at the time of employment.  

• Familiarity with all federal and state banking regulations, including the Bank Secrecy Act and the USA Patriot Act.

• Skilled sales/service leader with thorough knowledge of the sales/service process.

• Proven developer of sales/service teams.

• Knowledge of loan and deposit processing functions and related requirements and procedures.

• Excellent attention to detail, with great organizational and communications skills.

• Ability...