Reservations, Groups, Meetings & Events Coordinator

A fantastic opportunity to join our 5-star team at voco St David’s Cardiff as a Reservations, Groups, Meetings & Events Coordinator on a 12-month fixed-term contract covering maternity leave!

This is a great opportunity to be part of our award-winning Cardiff Bay hotel.

Salary: £27,040 + 10% annual bonus

At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire.

We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression.

With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.

Set on Cardiff Bay's waterfront, voco St David's Cardiff makes a bold statement, with its glass-fronted façade, private balconies, floor-to-ceiling windows, and coastal setting. 

The Tir a Môr at voco St David’s Cardiff is our eclectic restaurant and bar.

Our bold flavours draw inspiration from world food cultures and blend perfectly with the best seasonal produce Wales has to offer.

The Spa, located in the hotel, offers just the place to unwind and has been voted one of the best spas in the UK.

voco St David's Cardiff is a wonderful setting for meetings, conferences, weddings, and celebrations alike.

Check out our Instagram page to have a look at voco St.David’s!

As a Reservations, Groups, Meeting & Events Coordinator, you will be: 


* Managing group bookings and coordinating all aspects of meetings and events, from initial enquiry to post-event follow-up.


* Handling reservations for individual and group guests, ensuring accuracy and efficiency in all bookings.


* Liaising with clients to understand their needs and provide tailored solutions that exceed expectations.


* Collaborating with internal departments (e.g.

Sales, Front Office, Food & Beverage) to ensure seamless event execution.


* Maintaining accurate records in our booking systems and producing reports as required.


* Responding to enquiries via phone and email in a timely, professional, and friendly manner.


* Supporting revenue targets by upselling services and identifying opportunities to maximise bookings. 


* Supporting proactive sales efforts


* All bookings will be made via our in-house system, creating written confirmations & function sheets.

Given the nature of this role it’s important that you have some Reservations, Groups, Meeting & Events experience.

Whether you have previously worked in a hotel or destination venues, work in Sales administration role, this may be the role for you.

To succeed as a Reservations, Groups, Meeting & Events Coordinator, you will need:


* To ensure enquiries are managed to maximise sales, occupancy and revenue, including up-selling equipment, F&B and relevant hotel facilities wherever possible


* To accurately input all enquiries into Sales and Catering system


* To compile accurate function sheets, distributi...