Field Services Engineer

Description

D4C Dental Brands is currently looking for a Field Services Engineer to provide support in our Texas region.

Candidates must reside in the Dallas/Fort Worth area to be considered for the position.



*

*Working Conditions/Physical Demands:

*

*

- Office Environment

- Travel required: up to 70%



*

*Job Summary:

*

*

The Field Services Engineer is a mobile technical expert responsible for providing hands-on support for complex desktop, network, and application issues.

This role will closely collaborate with our Tier 2 end-user support team, serving as their field-based escalation point, which is essential for the seamless resolution of critical incidents.

This support plays a vital role in fulfilling the company's mission of helping children achieve a lifetime of great oral health.



*

*Major Duties and Responsibilities:

*

*

-

*

*On-Site Incident Resolution:

*

* Travel to locations to resolve escalated technical issues that cannot be addressed remotely.

Troubleshoot and fix hardware, software, network connectivity, and user account problems.

-

*

*Tier 2 Team Collaboration:

*

* Partner effectively with the Tier 2 end-user support team, providing technical expertise, conducting on-site assessments, and facilitating problem resolution while ensuring comprehensive communication and updates on cases.

-

*

*Tier 2 Knowledge Transfer:

*

* Share insights from the field with the Tier 2 team to enhance their remote troubleshooting skills and expand their technical knowledge base.

-

*

*Equipment Installation and Configuration:

*

* Install and configure hardware (such as desktops, laptops, printers, etc.) and relevant software and network settings.

-

*

*Documentation and Reporting:

*

* Maintain detailed records of on-site visits, troubleshooting steps, and issue resolutions within the IT ticketing system to ensure knowledge sharing and efficient support tracking.

-

*

*Project Participation:

*

* Assist with IT projects by performing on-site tasks for hardware deployments, software upgrades, network configurations, or infrastructure changes.



*

*Education/Credentials:

*

*

- Associate's or Bachelor's degree in Computer Science, Information Systems, or a related field.



*

*Job-Related Experience:

*

*

- A minimum of 3+ years of experience in a field service engineering role or equivalent technical support experience within an enterprise IT environment.



*

*Job-Related Skills/Competencies:

*

*

- Demonstrated troubleshooting skills in Windows desktop/laptop environments, common business applications (e.g., Microsoft Office Suite), and foundational networking knowledge.

- Familiarity with macOS operating systems and mobile device support.

- Excellent communication and customer service abilities, with a strong capacity to collaborate effectively with both remote teams and on-site users.

- A valid driver's license.

- Preferred industry certifications include CompTIA A+, Network+, Microsoft certifications, or Apple certifications.

- Experience in supporting Active Directory envir...