Head of Commercial Production Services

JOB DESCRIPTION

As Head of Production Services, you will assume the overall delivery ownership of the Commercial production applications with a focus on improving quality and reliability of services, by standardizing processes and implementing best practices.

Reporting to the CIO Commercial Insurance, you will play a crucial role in managing the service delivery management, providing overall governance on managed services, ensuring SLAs and KPIs are consistently met and leading the team toward delivery excellence.

Production monitoring, incident, problem and change management, root cause analysis and resolution tracking are critical components of ownership.

This role requires strong technical and leadership skills.

In addition to building a high-performing digital team, the selected individual will manage business and operations expectations, provide transparency and continuously improve the resiliency of our production environments.

In this role, you will:


* Work with architects, development teams, information security and infrastructure teams document, maintain and manage the production environment


* Work closely with business and operations teams to build close relationships, provide transparency and manage communication to executives and stakeholders


* Participate in release management and manage the production intake tollgate to ensure stability and maintainability


* Adhere to and enforce all company development, risk and operational strategies and policies


* Effectively plan and manage resources to drive operational consistency


* Communicate effectively with internal employees at all levels and with vendors and external clients


* Integrate closely with clients and vendors to ensure the smooth transition of projects from development to support by the implementation date


* Established reputation for building relationships with senior leaders in a large, complex organization and effectively leverage those relationships to engage/influence outcomes


* Ability to manage multiple initiatives at one in a dynamic environment


* Ability to identify and track project/program issues and facilitate the resolution of those issues


* Anticipate service requirements, managing the allocation of resources and staff to minimize service disruptions and ensure services are delivered within budget

QUALIFICATIONS



* 15+

ABOUT US

Chubb is a world leader in insurance.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and co...