Modern Workplace Administrator

Responsibilities

Position Summary

We are seeking a skilled Modern Workplace Administrator to lead teams that oversee the administration and optimization of our Microsoft 365 environment and enterprise communication (VoIP telephony) systems.

This role is critical to ensure a secure, efficient, and collaborative modern digital workplace that supports the organization's operational and strategic goals.

Key Responsibilities


* Administer and maintain Microsoft 365 services, including Exchange Online, SharePoint Online, Microsoft Teams, OneDrive for Business, Power Platform (Power Apps, Power Automate) and related enterprise collaboration tools


* Use Microsoft Entra ID to manage user identities, licenses, and access controls within the tenant


* Lead the teams responsible for the configuration, support, and lifecycle management of (1) email, and (2) VoIP telephony systems (Ring Central and Nice CXOne), including call routing, number provisioning, voicemail, and device integration


* Monitor system performance and availability, proactively identifying and resolving issues to ensure optimal service delivery


* Collaborate with cybersecurity and compliance teams to implement and enforce data loss prevention, data retention, and access control policies.

Ensure compliance with identity and access management standards


* Ensure system issues related to Microsoft 365 and communication services are resolved in a timely and professional manner


* Contribute to the strategic relationships with Microsoft and other core modern workplace vendors


* Support licensing, budgeting, and cost optimization for the M365 suite


* Stay informed on Microsoft 365 roadmap developments and emerging technologies to recommend enhancements that align with current and future business needs


* Drive adoption of M365 tools through targeted enablement, training, and change management strategies, with a focus on enhancing "citizen developer" capabilities across the company


* Collaborate with business groups to drive continuous improvement and optimize employee experience around modern workplace systems

Qualifications

Required:


* Bachelor's degree in computer science, Information Technology, or related field strongly preferred, but consideration may be given to an exceptional candidate with 10 years relevant work experience


* At least 6 years relevant work experience required


* Proficiency in PowerShell for automation and administrative tasks


* A solid understanding of Microsoft Entra ID


* Experience leading technology projects

Preferred:


* 5+ years of experience administering Microsoft 365 environments in a medium-to-large enterprise environment preferred


* 3+ years of management experience leading a team or managing technical staff preferred


* Microsoft certifications such as MS-102, AZ-104, or SC-300


* Experience working with VoIP telephony platforms


* Strong knowledge of:
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