Account Follow-up Representative

Minimum Qualifications:


* High School or equivalency diploma required


* 5 years' experience in account follow-up role performing follow-up on hospitals’ inpatient and outpatient insurance claims   


* Bilingual (written, verbal and listening)


* This is an WFO (Work from Office requirement) in Mumbai only.

Soft Skills:


* Excellent communication, good judgment, tact, initiative, and resourcefulness


* Must be detail oriented, organized, and ability to multi-task


* Possess ability to concentrate for long periods of time


* Ability to work individually and/or as part of a team


* Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives


* Must be flexible with a “can do” attitude and the ability to remain professional under high pressure situations


* Demonstrates the ability to learn new systems quickly and develop proficient operating skills within a reasonably short timeframe


* Must be able to follow directions and to perform work according to department standards independently


* Must be emotionally mature and able to function effectively under high pressure situations

The role utilizes software to complete daily tasks, the following are a few examples of software utilized: the hospital's EHR, billing clearinghouses, MicroSoft products (Excel, Outlook email, Teams, Word), insurance payor portals, e-faxing solutions.

Shift timing: 6.30pm-3.30am IST

This is an WFO (Work from Office requirement) in Mumbai only.