Exceptions Processing Specialist

Job Description

The Exceptions Processing Specialist plays a pivotal role in ensuring the accuracy, compliance, and efficiency of banking operations by managing exception items, ACH transactions, and related processes.

This position demands meticulous attention to detail, a comprehensive understanding of banking regulations, including NACHA guidelines, and the ability to thrive in a dynamic, fast-paced environment.

The specialist collaborates with cross-functional teams to uphold regulatory standards, resolve client inquiries, and drive operational excellence.

Essential Duties and Responsibilities:


* Accurately process and resolve ACH exceptions, returns, stop payments, and check-related issues in accordance with NACHA operating rules and banking regulations.



* Coordinate with Relationship Management and Support teams to deliver an exceptional customer experience, while partnering with Compliance and Risk teams to minimize risks and uphold regulatory standards.



* Address customer inquiries related to account transactions in a timely and professional manner, escalating complex issues to appropriate teams to ensure resolution and satisfaction.


* Partner with Customer Experience, Compliance, and Risk/Fraud Management teams to ensure seamless operations and adherence to security protocols.


* Identify, prepare, and manage dormant accounts for escheatment, ensuring compliance with state laws and accurate documentation.


* Open and thoroughly investigate customer disputes cases concerning electronic funds transfer transactions.


* Identify bottlenecks or inefficiencies in workflows and purpose actionable solutions to enhance productivity and customer satisfaction.


* Create, maintain, and update detailed procedures to ensure consistency and compliance in operations workflows.


* Undertake special projects and other tasks as assigned to support the bank’s operational and strategic objectives


* Serve as a back up to Account Operations Specialists


* Other duties as assigned.

Required education and experience:


* High school diploma and/or GED



* Minimum of 2-3 years of experience in banking operations, with a focus on exception processing, ACH transactions, or similar roles withing financial services.



* Understanding of funds transfer systems (ACH, Wire) and bank accounting.

  Preferred education and experience:


* Associate’s or bachelor’s degree in finance, business, or a related field preferred.


* Certificate in ACH operations (e.g.

AAP or APRP) is a plus

 Competencies:


* In-depth understanding of electronic funds transfer systems (e.g., ACH, wire transfers) and bank accounting principles.


* Exceptional attention to detail and accuracy in transaction processing and exception resolution.


* Excellent time management and organizational skills to prioritize tasks in a high-pressure environment.


* Superior communication and interpersonal skills t...