Software Product Operations Manager

What will you do?


* Performance Metrics Management

• KPI Framework Development: Design, implement, and optimize frameworks to track and analyze key performance indicators (KPIs) that measure product success.

• Data Tools Utilization: Leverage advanced tools such as Tableau, SQL, and PowerBI to extract meaningful insights and drive decision-making.

• Actionable Recommendations: Provide data-driven insights and recommendations to product leaders to refine strategies and enhance product performance.

Data Analysis and Insights

• Trend Identification: Conduct in-depth data analysis to uncover trends, opportunities, and potential challenges impacting product outcomes.

• Stakeholder Reporting: Collaborate with data analysts to produce accurate, relevant performance reports for stakeholders.

• Strategic Decision Support: Present clear, concise data insights to inform strategic decisions and improve product outcomes.

Influencing Business Processes

• Install Base Registration: Develop and implement processes to effectively capture and manage the install base through end-user and channel registrations, ensuring accurate data collection.

• Usage Pattern Insights: Embed analytical capabilities within the software to track and analyze usage patterns, providing actionable insights to improve product design and user experience.

• Policy Harmonization: Create and maintain policy documentation that aligns and harmonizes processes across the software portfolio, ensuring consistency and scalability.

Community Building and Engagement

• User Community Facilitation: Build and nurture vibrant user communities, fostering strong connections between users and the product.

• Feedback and Best Practices: Organize and animate user groups, forums, and events to gather operational feedback and share best practices.

• Cross-Business Promotion: Drive product awareness and understanding across various business units to ensure alignment and adoption.

Cross-Functional Collaboration

• Stakeholder Partnership: Collaborate with product managers, marketing teams, and other stakeholders to ensure a cohesive approach to product operations.

• Process Optimization: Act as a central point of contact to streamline communication and processes between departments, enhancing efficiency.

• Global Collaboration: Foster partnerships across Schneider Electric's global organization and cross-functional teams to drive alignment and success.

What skills and capabilities will make you successful?


* • 5+ years in product operations, business analysis or a Bachelor's degree in data analytics or a related field.

• Proven experience in designing and optimizing KPI frameworks to measure product success and performance.

• Proficiency in data analysis tools: Tableau, SQL, PowerBI.

Ability to extr...