Loan Servicing Manager

We are seeking a Loan Service Manager for the Loan Servicing Department.

This role is accountable to provide L3 leadership, design/build, manage, maintain, ensure excellence of current processes, and continuous improvement of the Loan Servicing efficiencies (better, faster, less expensive) to fulfill departmental accountabilities.

The role is accountable for L3 leadership of servicing and support functions through the life cycle of all non-mortgage loan products from funding through final disposition and additionally for debit card servicing and support from issuance through final disposition.

The Loan Servicing department is accountable for the successful execution and management of: Consumer Loan Product Support and Servicing including management of tier 3 life of loan member servicing and processing, handling member queries, loan payment, and support of consumer non-Episys Mortgage related loans and loan ancillary products.  Commercial Loan Product Support and Servicing that incorporates providing life of loan Commercial loan servicing and processing including performing loan payments, modification in the servicing system, escrow, covenants review and supporting Commercial Loan department support.

Card Management Support and Servicing, that includes supporting all debit and credit card products and portfolios, providing networks utilization expertise, plastic management, assistance with MasterCard Brand Management, and ancillary card service support such as ScoreCard program.

And Bankruptcy Services support for all loans (excluding Home Loans) and deposit products.

And this role is to execute a sequence of task or projects, breaking emergent and deliberate strategy into actionable pieces, and discovering new ways to organize and utilize given resources in the achievement of departmental objectives and to support future business strategies.  

If you have leadership experience within a financial institution, you should apply right away!

Highlights:


* Provide strategic and operational leadership at Level 3 for all servicing and support functions related to non-mortgage loan products and debit card services.


* Manage the full lifecycle of consumer and commercial loans—from funding through final disposition—as well as debit card servicing from issuance to closure.


* Design, build, and maintain efficient servicing processes with a focus on delivering better, faster, and more cost-effective outcomes.


* Oversee servicing for a wide range of products including consumer loans, commercial loans, debit/credit cards, and bankruptcy services. 


* Translate both emergent and long-term strategies into actionable projects, optimizing the use of resources to meet departmental and organizational goals.


* Work closely with internal departments such as Commercial Lending, Card Services, and Compliance to ensure seamless support and exceptional member service.

Experience:

    Required


* 5+ years of operational ma...