HPC AI-BU District Service Manager (DSM), Onsite -- Memphis, TN

HPC AI-BU District Service Manager (DSM), Onsite -- Memphis, TN

This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

Job Family Definition:

Responsible for the overall management of a service segment of significant scope and complexity at the country, region or worldwide level.

Includes but is not limited to development, implementation and governance of product service or solution portfolio lifecycle management, revenue growth programs through the appropriate routes to market.

Includes but is not limited to achieving revenue, profit and/or TCE goals for that segment/entity.

Management Level Definition:

Applies advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies.

Manages exempt individual contributors and/or supervisors.

Has accountability for results of a major program in terms of cost, direction and people management.

Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility.

Plans, manages and monitors operational/tactical activities of Staff.

Staff members' work may involve strategic issues.

Recruits and supports development of direct staff members.

Typically reports to MG2 or Director.

Additional guidance/criteria: Manages and controls activities within a single country or a sub-region which is part of a larger geographical Region; Manages at least 4 employees and typically between 8 and 15 direct reports.

Span of Control guidelines may differ from these numbers.

Location: Memphis, TN

Onsite Daily

Responsibilities:

Service Delivery:


* Work closely with the Site Team Leads to plan, direct, and monitor operational/tactical activities of technical on-site team.


* Manage / coordinate customer escalations, and escalations of technical, process, or materials issues encountered by field team


* Provide guidance on process improvements and recommend changes in alignment with business tactics and strategy for area of responsibility.


* Responsible for the full understanding of the service contract and associated terms and conditions.


* Proactively identify, repor...