Senior Customer Growth Account Manager

Who we are  

Tricentis is a global leader in continuous testing and quality engineering.

The Tricentis AI-based, continuous testing portfolio of products provides a new and fundamentally different way to perform software testing.

An approach that’s totally automated, codeless, and intelligently driven by AI.

It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality.   

Widely credited for reinventing software testing for DevOps, cloud, and enterprise applications, Tricentis has been recognized as a leader by all major industry analysts, including Forrester, Gartner, and IDC.

We empower innovators to push the boundaries of software testing, fostering a global community of continuous learners who pioneer AI-powered, highly performant, highly secure end-to-end testing tools that accelerate our customers’ time to market including the largest brands in the world.

 

About the role 

As a Tricentis Senior Customer Growth Account Manager, you will be the main point of contact for customers after the sale, ensuring they get value from their purchase and maximize the value of their Tricentis investment.

Your role will involve managing customer relationships to foster ongoing engagement, accelerate time to value, promote continuous usage, and resolve issues promptly.

A key focus will be driving renewals and expanding accounts by navigating enterprise organizations and working closely with Champions and account teams to secure timely renewals. 
 

Responsibilities: 


* Be primary post-sale point of contact for all Customer Accounts tied to your role by engaging proactively with various customer teams on a regular basis  



* Establish an action-oriented and rigorous approach to regularly engage with customers, ensuring consistent communication and driving results.

Maintain visibility to your communications by accurately reporting customer interactions and updating systems and tools with critical insights and key findings 



* Collaborate with customers to deeply understand their unique business goals and objectives, aligning product capabilities to their strategic priorities. 



* Develop and maintain a shared success plan with each customer, outlining key milestones and measurable outcomes that demonstrate progress toward their goals. 



* Proactively guide customers in achieving their objectives by leveraging product features, providing recommendations, and connecting them with additional resources or services. 



* Lead discovery sessions to identify additional use cases or unmet needs where the company’s solutions can add value, expanding the footprint within the customer’s organization. 



* Build relationships with stakeholders beyond the primary point of contact, proactively engaging with executives, influencers, and end-users...