Product Support, Senior Associate - Benefits

The Benefits Product Team is an innovative group within Connected Commerce, focused on expanding Chase's business beyond traditional financial services by enhancing the digital ecosystem with discoverable and engaging experiences.

Our mission is to deliver a curated, personalized benefits experience that is relevant and valuable to every Chase customer, enabling them to understand, access, and celebrate their benefits.

Job Summary

As a Product Support Senior Associate within the Benefits Strategy & Operations team, you will collaborate with the Benefits' Strategy & Operations Manager to ensure successful deliverables, promote process improvements, and document enhanced ways of working.

Your role will involve reinforcing Agile control standards, managing business controls, overseeing the Benefits' system profile, and supporting reviews of change records, policies, and audits.

You will embody JPMorgan Chase values to foster psychological safety within the team and contribute to continuous improvement through routines, documentation, coordination, and oversight.

Job Responsibilities


* Maintain key meeting and deliverable calendar, help prepare agendas, assist in meeting facilitation, document notes, follow-up on action items, and contribute to the development of presentation decks for leadership and stakeholder routines (e.g., Cabinet, Product BUR, All Hands) to showcase achievements and foster engagement and discussions


* Collaborate with internal and external partners to monitor and coach team on Agile control adherence, evaluate changes to policy and regulation updates, and Control Change Manager requests, and help prepare process documentation, procedures, and audit readiness materials


* Assist in enhancing internal onboarding, operating model resources, as well as employee onboarding activities, coordinate continuous learning sessions, and help host tool demos (e.g., Jira, Jira Align, Confluence)


* Support the coordination of weekly status updates ensuring new workstreams are included and summaries are prepared for leadership communication


* Help prepare for retrospectives, SurveyMonkey feedback surveys, and problem-solving sessions to identify opportunities, summarize solutions, and track completion of enhancements


* Assist in fostering team engagement and cohesion by brainstorming and planning ice breakers, social hours, and coordinating logistics and fun activities during offsites


* Aid in system access profile reviews and updates for ongoing maintenance

Required qualifications, capabilities and skills


* 3+ years of experience in managing multiple workstreams in fast-paced environments


* Excellent organizational skills and attention to detail for coordinating meetings, agendas and deliverables


* Professional presentation development and engagement skills, including detailed tracking of notes and action items


* Experience with process mapping, procedure creation and control reviews...