Manager,showroom

TileBar is looking for an inspiring and results-driven Showroom Manager to lead a high-performing team and create an exceptional customer experience.

We are seeking a passionate leader with a strong sales mindset, a love for design, and the ability to foster meaningful client relationships.

In this role, you will oversee all aspects of showroom operations, including customer engagement, sales performance, team development, and operational excellence.

You will cultivate strong relationships within the local market, working closely with TileBar's Commercial Team to provide premium service to the architectural and design community.

By fostering a collaborative and customer-focused environment, you will enhance showroom efficiency, develop top talent, and reinforce TileBar's reputation for an outstanding shopping experience, superior product quality, and innovation.

Success in this role will be measured by sales performance, market growth, NPS scores, and overall profitability.

If you are a motivated leader who thrives in a dynamic, design-driven environment, we want to hear from you!

Responsibilities

To thrive in this role, you will be expected to successfully perform the following duties:

Customer Experience & Sales Leadership


* Lead by example in delivering exceptional customer service, fostering strong client relationships, and driving sales performance.


* Set and uphold showroom standards that align with the TileBar brand, ensuring a premium customer experience.


* Train and mentor associates on showroom sales processes to ensure consistently high-quality interactions at every stage.


* Proactively resolve customer concerns, providing timely and effective solutions to maintain satisfaction and loyalty.


* Engage with the architectural and design community through trade events, networking, and in-showroom experiences to strengthen industry relationships and drive business growth for the entire Massachusetts market.

Talent Development & Team Management


* Recruit, develop, and retain top sales talent, building a strong industry talent pipeline.


* Oversee onboarding and training, ensuring an interactive and engaging learning experience through discussions, role-playing exercises, and hands-on coaching.


* Partner with sales leadership and training teams to assess and address ongoing development needs for individuals and the team.

Sales & Performance Management


* Take full ownership of the showroom P&L, managing sales targets, margin, cost control, and operational efficiencies.


* Provide strategic guidance and coaching to associates on client development and sales strategies.


* Monitor individual and team performance, implementing improvement plans for underperforming associates to ensure consistent results.

Showroom Operations & Brand Representation


* Ensure proper staffing, training, and scheduling to meet business demands while maintaining a high-performing team.


* Oversee da...