Lakewood - Assistant Branch Manager 2 - Full Time - Onsite (So.CA)

The Assistant Branch Manager II (ABM II) job typically exists in a medium to large size Branch.

Under limited supervision, and within established guidelines, assists the Branch Manager and Head of Sales in all assigned areas of Branch operations, with an immediate area of responsibility for the teller line.  This position assumes the responsibilities of the Branch Manager in their absence.

The ABM II assists the Branch Manager in the achievement of sales goals by supporting the attainment of Relationship Specialist and Relationship Manager cross-selling and referral objectives.

The value the ABM II adds to the organization as it allows for immediate approval authority, fills in for the BM, supervisor override for RS and other frontline staff, lowers the decision making authority, allows for in-person, personalized service and provides opportunities to conduct needs-based sales using referrals for other credit union products and services that support various production goals.           

Responsibilities:


* Plan, organize, assign, and monitor workflow of the teller area to ensure the effective delivery of products and services.


* Together with Operations management, direct Branch personnel by establishing annual performance goals consistent with the Board-approved strategic and operational plan. 


* Guide staff activities toward the attainment of branch goals.   


* Open and/or close Branch in absence of Branch Manager or as required by Branch operations schedule.


* Perform all required operational and procedural duties, consistent with Credit Union guidelines, related to opening and/or closing the Branch.


* Assist Operations management by providing feedback and recommendations for the recruitment, selection, promotion and advancement, corrective action, and termination of employees. 


* Interview potential candidates for hire, coach and mentor employees, write up and deliver corrective actions, assess staff performance, and write annual performance appraisals for management review and approval.


* Monitor and maintain the physical appearance of the Branch consistent with Credit Union guidelines. 


* Approve overrides, check holds, deposit items, and withdrawal amounts that are above and beyond a RS and RM assigned limits.


* Implement, monitor, and ensure compliance with Credit Union policies and procedures in relation to teller operations. 


* Review and recommend changes to Branch procedures to improve efficiencies and exceed member service and sales goals. 


* Maintain Branch security by ensuring adequate action plans are prepared and followed in support of the Credit Union’s business continuity plans. 


* Ensure employees are knowledgeable about and follow established daily operating procedures regarding robbery and other disaster responses. 


* Coordinate actions in conjunction with Operations management to restore branch operations and services. 


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