Operations Support

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Supply Chain Deliver

Job Sub Function:
Warehouse & Distribution

Job Category:
Business Enablement/Support

All Job Posting Locations:
Danvers, Massachusetts, United States of America

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness.

Learn more at https://www.jnj.com/medtech

We are searching for the best talent for a Field Service Operations Support, to be in Danvers, MA.

Job Summary

The Field Service Operations Support will assist team in multiple areas within the Operations department and will be responsible for flawless execution of service contracts into ERP and CRM systems as they pertain to service revenue and service delivery.

They will also be responsible for working with the service teams to ensure the timely and accurate delivery of service execution for the Danvers service depot for all required preventative maintenance by following up with customers and field team to ensure meeting contracted Service deliverables.

Other duties will include support for service-related activities described below.

Duties and Responsibilities


* Actively participate in contract reviews to ensure accurate documentation prior to contract acceptance and entry


* Work with Service Operations Team to ensure real time entry of service agreements post execution from customer to meet month end deadlines


* Determine and report on service forecasting as it pertains to outstanding service agreements and meeting on time delivery of service


* Assist with return of product in need of required preventative maintenance/Field Change Notices as needed to ensure on time delivery of service


* Monitor, update and enhance work instructions for service operations as new products come to market and enhancements are made to existing CRM, ERP and Service systems


* Support service operations team with retrieving service loaners at conclusion of service or ancillary need


* Support of service operations activities to ensure scalability of current and future products


* Support Business Process Leader for testing of new business integration projects


* Support Operations & Finance Teams with Service Aging follow ups as needed

Qualifications - External


* Vocational, Certi...