Security Tools & Platforms Program Manager

Overview

170+ Years Strong.

Industry Leader.

Global Impact.

At Pinkerton, the mission is to protect our clients.

To do this, we provide enterprise risk management services and programs specifically designed for each client.

Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions.

Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

The Security Tools & Platforms Program Manager, assigned to one of Pinkerton’s largest global clients, will oversee the administration, integration, and optimization of key security platforms including Everbridge, Resolver, ESRI, and other Software as a Service (SaaS) based tools.

The Program Manager facilitates coordination between various departments within Global Security to ensure these platforms are aligned with operational needs and deliver measurable value.

Responsibilities



* Represent Pinkerton’s core values of integrity, vigilance, and excellence.


* Support the Global Security team by serving as the primary administrator for Everbridge, Resolver, and ESRI platforms.


* Responsible for role-based access control, system configuration, and feature enablement.


* Manage the lifecycle of these tools from onboarding to decommissioning, coordinating with vendors and aligning with internal stakeholders.


* Lead cross-functional initiatives, such as upgrades and rollouts, ensuring milestones are met and risks are managed.


* Validate data integrations, resolve technical issues, and communicate project updates effectively.


* Align platform capabilities with business needs, monitor tool usage, identify underutilized features, and recommend adjustments to maximize return on investment.


* Ensure tools support enterprise resilience and regulatory readiness, collaborating with cybersecurity, physical security, and compliance teams to align outputs with risk management goals.


* Coordinate training materials for end-users in partnership with third-party vendors.


* Provide tier 1 and 2 support and manage issue escalation.


* Create and maintain comprehensive documentation for system support processes to facilitate efficient incident and service request handling.


* Drive continuous improvement through proper documentation, adherence to agile methodology, and commitment to measuring success.


* Conduct business case analysis and effectively facilitate planning goals.


* Develop measurable key performance indicators and deliver status reports, business metrics, and business plans.


* Stay abreast of the newest updates and technologies by participating in training and seminars.


* All other duties, as assigned.

Qualifications

Bachelor’s degree with five years of security operations, program management,...