Experience Research Vice President

Join us to pioneer user experience insights, shaping products that resonate with customers and end users.

Leverage your expertise to drive innovation and enhance user experiences across our products and services.

Job Summary
As an Experience Research Vice President in Lending Innovation, part of Connected Commerce, you will play a pivotal role in shaping the user experience across our products and services.

Leveraging your deep expertise in research methods and user experience design, you will develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our customers and end users.

Your work will provide the foundation used to inform effective product and service designs across the firm.

Collaborate with cross-disciplinary teams to apply your advanced knowledge of quantitative and qualitative methods in critically analyzing the effectiveness of our designs.

Job Responsibilities


* Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors for product improvements and innovation.


* Analyze and interpret data using advanced quantitative and qualitative methods, translating insights into actionable recommendations.


* Facilitate surveys and interviews with users to gather information and create user testing scenarios for product refinement.


* Mentor and guide junior researchers and designers, fostering a culture of continuous learning and knowledge sharing.


* Monitor industry trends and advancements in user experience research methodologies, incorporating innovative techniques.

Required Qualifications, Capabilities, and Skills


* 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on qualitative research.


* Proven ability to conduct various research techniques, such as discovery research, usability, ethnography, surveys, and data analysis.


* Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design.


* Experience collaborating with cross-functional teams, including UX and content designers, product managers, and developers.


* Experience designing high-quality research studies with an iterative mindset, adapting study parameters as needed.

Preferred Qualifications, Capabilities, and Skills


* Proven ability to conduct research sprints or perform research with rapid turnaround.


* Background in the financial sector, including banking, fintech, or other highly regulated industries.


* Skilled in socializing studies and frameworks at workshops, as well as facilitating customer encounters.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at th...