Executive - EMR Support

* Provide Tier 1 and Tier 2 support to the US doctors and Clinical staff.


* Receive, analyze, and process the requests submitted via e-mail, Cases, and voice mails, inbound calls.


* Trouble shoot the errors on the EMR application.


* Assist Clinical staff and physicians with the workflow issues.


* Ability to deal with problems involving several variables in both standard and unusual situations.


* Coordinate with internal teams in order fix the issues in a timely manner.