High Performance Computing Hardware Engineer, Secret Clearance Required, On-Site, Aberdeen, MD

High Performance Computing Hardware Engineer, Secret Clearance Required, On-Site, Aberdeen, MD

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Job Family Definition:

Provide technology consulting to external customers and internal project teams.

As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction.

Maintain knowledge of leading edge technologies and industry/market domain knowledge.

Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects.

Management Level Definition:

Contributions impact technical components of HPE products, solutions, or services regularly and sustainable.

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert.

Provides expertise and partnership to functional and technical project teams and may participate in cross-functional initiatives.

Exercises significant independent judgment to determine best method for achieving objectives.

May provide team leadership and mentoring to others.

Clearance Required: Secret

Location: Work on-site 5 days a week.

Standard work hours M-F 8am to 5pm.

Will be part of a working rotation team.

Must be flexible to support off hours as needed.

Responsibilities:


* Breakfix experience required.


* Reports daily to, and works physically at, the Customer Site.


* Accountable for meeting and maintaining customer’s SLA (Service Level Agreement).


* Engages in technical problem solving across multiple technologies.


* Owns and drives service tickets.  Including the ordering of parts for needed repairs.


* Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management to ensure timely resolution of system or customer issues.


* Preforms daily hardware diagnostics and repairs.


* Responsible for verifying and implementing the detailed technical solution to the problem.


* Participates as part of a team and maintains good relationships with team members and...