Program Supervisor - 3rd Shift

Our vast array of services - educational, employment, vocational, residential, habilitative and behavioral health - are delivered through a network of national and international affiliates.

This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions.Job Description: The Program Supervisor is responsible for overseeing his/her designated staff and/or designated shift, as well as providing direct service to the extent determined by the Crisis Coordinator.

Schedule Details: Weekdays/Weekends (11:00 pm - 7:00 am)Location: Exton, PAProgram: Crisis InterventionJob Functions:


* Implement service delivery goals consistent with overall agency goals and policy/procedures


* Provide routine, quality supervision and consultation to program staff


* Report to direct supervisor, and other administrative staff as required, in a timely and comprehensive manner


* Complete other responsibilities as assigned by the direct supervisor


* Orient new program staff to the agency policy and procedures, the program's Standard Operating Procedures (SOP), and the licensure/regulatory/contractual demands of the program's services


* Provide comprehensive, objective feedback to the program Coordinator regarding the quality of the services offered by employees under his/her supervision as part of 90-day evaluations, annual evaluations, or as otherwise needed


* Complete all personally required training as per the Professional Development Plan or as per contractual requirements with agency payers.


* Submit to Human Resources promptly copies of all required documentation regarding, but not limited to degrees, licenses, certifications, clearances, and training certificates


* Maintain professional licensure and specialized certification in the designated state(s), as applicable


* Provide quality service delivery as defined by the program description, and best practice standards, and in full compliance with licensure standards


* Provide supervision and consultation to designated staff to support the program description, and best practice standards and to support the program in remaining in full compliance with standards


* Maintain quality documentation of service delivery


* Provide quality clinical training to program staff, following agency curriculum, as directed by the program Coordinator to support quality service delivery.


* Participate in quality improvement initiatives as implemented within his/her respective program or service line


* Report incidents through the incident management system in a timely and effective manner


* Maintain professional relationships with clients, payers community support service representatives, and other agencies


* Communicate effectively with payers to maintain and renew service authorizations as clinically appropriate


* Ove...