IT Solutions Analyst

PURPOSE OF JOB
As an IT Solutions Analyst at Sight Sciences, you will be an integral part of the IT team.

Reporting to IT Management, you will contribute to driving our growth by leveraging technology across a global enterprise.

You will be responsible for developing and executing the IT strategy, including partnering with the company's leadership team to define technology requirements and solutions, drive innovation, and ensure success and efficiencies across the organization.

MAJOR DUTIES AND RESPONSIBILITIES



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* This role is hybrid and requires being onsite 50% of the time.



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*  IT/Desktop support services - Troubleshoot and resolve hardware, software, and peripheral issues (desktops, laptops, printers, mobile devices, etc).


* Salesforce developer and administrator.


* Help build the roadmap and provide the strategic vision to align the IT organization around key business initiatives, focusing on an increased demand for data management and cross system integration based on business needs.


* Drive the roadmap to streamline, standardize, and strengthen performance, reliability, robustness and scalability across the company.


* Provide end-user application support delivering extraordinary customer service.


* Help set strategic and tactical direction for the use of IT systems, which includes budgets and return on investment.


* Provide innovative leadership, motivation, and guidance required for world-class IT to successfully meet strategic objectives and deliverables in support of the business needs.


* Foster a culture of collaboration and support through coaching and mentoring


* Communicate and influence team members at all levels.


* Continually evaluate new technology trends balancing the need for enterprise-ready technology with a desire to innovate


* Define and execute IT plans to deploy new systems, tools and technology and ensure smooth adoption in a strict Sarbanes-Oxley environment


* Coach scrum team to higher levels of agile execution.


* Identify opportunities to use automation and data to improve business performance.


* Improve upon existing services by seeking opportunities to creatively transform into improved solutions.


* Focus the team on continuous improvement.


* Work as a key liaison with business users and technical teams and translate business requirements into technical requirements.


* Work with the product owner and stakeholders to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems to help design optimal solutions.


* Provide clarity and guidance when working with developers to solve technical and analytical issues.


* Deliver clear written and oral communication with cross functional teams.


* Ensure processes meet all applicable compliance and regulatory requirements, including EEO, HIPPA, GDPR, and SOX.


* Measure results regularly and drive to benchm...