Associate Application Support Analyst - Remote - Nationwide

Remote, Nationwide - Seeking Associate Application Support Analyst

Everybody Has A Role To Play In Transforming Healthcare

At Vituity you are part of a larger team that is driven by our purpose to improve lives.

We are dedicated to transforming healthcare through our culture by working together to tackle healthcare's most pressing challenges from the inside.

Join the Vituity Team.

At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose.

We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities.

We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year.

With Vituity, if you ever need to move, you can take your job with you.

The Opportunity


* Works with end users to resolve application issues promptly.


* Sets up and maintain auxiliary files such as charge/procedure codes, insurance file, location file, etc.


* Works with vendor(s)/interdepartmental staff to resolve application issues.


* Creates and manages user IDs.


* Monitors and responds to system messages.


* Responds to user questions or problems and refers inquiries to other Information Systems staff according to established practices.


* Assists with electronic file transfers.


* Keeps management informed of any major issue or problem and its status.


* Controls and manages key passwords for the AS400.


* Ensures supplies are on hand, i.e., tapes, CDs, cleaning tapes.


* Works with software vendors to resolve any application issues.


* Places service calls to equipment vendors, if needed.

Required Experience and Competencies


* Two (2) years of application support experience with coding and document imaging systems, preferably Optum and Laserfiche, required.


* Experience documenting operational procedures and working with end users in resolving problems required.


* Familiarity with standard concepts, practices, and procedures required.


* Associate degree or certification in IT and/or application support related field preferred.


* Familiarity with medical billing applications, Laserfiche application, and Optum coding application.


* Customer/client orientation with excellent customer service skills.


* Strong interpersonal skills.


* Debugging skills.


* Problem-solving, troubleshooting, and decision-making skills.


* Solid oral and written communication skills.


* Research skills - ability to identify and seek needed information.


* Ability to multi-task.


* Good organizational skills.


* Abil...