Product Delivery Manager, New Experience

Lead product delivery processes, strategic initiatives, change processes, including regulatory compliance for a top priority program within the Payments Digital & Design organization.

Shape the future of product delivery while crafting solutions that enhance and optimize the way we meet broader strategic and program objectives.

Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in the New Experience team within the Payments Digital & Design organization, you work to complete, enhance and optimize the way products are delivered to customers.

As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Job responsibilities


* Leads end-to-end product change management processes including determination of approach, timelines, obtaining input and buy-in from Product Leads, and reporting to stakeholders, including executive management


* Forms a working-level knowledge of product and processes to recommend efficient delivery and execution, which may include respectfully challenging current scope, and how products and processes form the end-to-end client experience


* Drives other strategic initiatives and activities, as needed


* Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements (initial focus of the role)


* Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners

Required qualifications, capabilities, and skills


* 7+ years of experience or equivalent expertise in product delivery or a relevant domain area


* Demonstrated ability to execute operational management and change readiness activities, and ability to manage different levels and types of stakeholders


* Strong understanding of delivery and a proven track record of implementing continuous improvement processes


* Experience in product or platform-wide release management, in addition to deployment processes and strategies

Preferred qualifications, capabilities, and skills


* Proficient knowledge of the product development life cycle, design, and data analytics


* Experience with navigating and completing product risk and controls processes

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package incl...