Command Center Analyst

This position operates on-site in Washington, D.C.

This position is not remote or hybrid.

This is not a Cybersecurity position

Summary Description

Under the general supervision of the on-duty Senior GSOC Analyst, the GSOC Analyst performs the monitoring, response, and communication duties within the operational environment of the 24/7 Headquarters Command Center (HQCC).

WO's responsibilities are to monitor and respond to real-time incidents and emergencies.

Services must be provided in a thorough and timely manner to ensure the safety and well-being of staff and facilities.

Essential Duties/Responsibilities


* Monitor incidents and events in real-time for general awareness and issues that could impact staff, operations, and reputation.


* Monitor, operate, program, and control automated access control, IP-based closed-circuit television, fire detection and alarm, land mobile radio, telecommunications, and other public safety systems used to support operational processes according to defined Standard Operating Procedures (SOPs).


* Recognizes crises and initiates coordinates and manages operational response activities to incidents and emergencies using independent judgment and professional training under incident management and SOPs.


* Answer emergency and non-emergency telephone lines, and process and transmit requests for service according to defined SOPs.


* Develop draft reports, alerts, warnings, and notifications for submittal to the Watch Commander.


* Receive, process, and disseminate non-emergency requests for service and resources according to defined SOPs.


* Evaluate, categorize, format, and document all information and actions to ensure accuracy and completeness.


* Perform functional checks of systems and applications for preventive maintenance measures, and to mitigate failures, and ensure operational performance, integrity, and availability


* Support daily operations of the Protective Services Unit (PSU).


* Evaluate, categorize, format, and document all information and actions to ensure accuracy and completeness.


* Perform functional checks of systems and applications for preventive maintenance measures, and to mitigate failures, and ensure operational performance, integrity, and availability.


* Perform functional checks of systems and applications for preventive maintenance measures, and to mitigate failures, and ensure operational performance, integrity, and availability.


* Support daily operations of the Protective Services Unit (PSU).


* Other duties and responsibilities as assigned

Education Requirements

A graduate-level degree in management, security/emergency management, criminal justice/criminology, security policy studies, or a related field is required.

Work Experience


* Must have one (1) + years experience in a related field preferred


* Significant exposure to risk analysis and incident management

Skills


* Technical aptitude to effecti...