Data & Dispute Product Manager - Payments - Vice President

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations.

Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Merchant Services Dispute Solutions, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle.

As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value.

Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences.

With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities



* Lead the development and management of the dispute resolution product strategy within the payment space


* Collaborate with cross-functional teams to identify and implement process improvements that enhance efficiency and effectiveness in dispute management


* Analyze data to identify trends, insights, and opportunities for process optimization and cost reduction


* Prepare and deliver compelling leadership decks and presentations to communicate product vision, strategy, and performance


* Develop and implement innovative solutions to reduce network costs and increase revenue, focusing on process strengthening and automation


* Act as the primary point of contact for all dispute-related product inquiries and issues, ensuring timely and effective resolution


* Monitor industry trends and best practices to ensure the dispute management process remains competitive and aligned with business objectives

Required qualifications, capabilities, and skills



* 5+ years of experience in product management


* Strong proficiency in data analysis, with the ability to interpret complex data sets and derive actionable insights


* Advanced skills in PowerPoint and Excel, with experience in preparing and presenting leadership decks


* Proven track record of developing innovative ideas to reduce costs and increase revenue through process improvements and automation


* Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams


* Strong problem-solving skills and a proactive approach to identifying and addressing challenges


* Ability to work independently and manage multiple priorities in a fast-paced environment

Preferred qualifications, capabilities, and skills



* Bachelor's degree in Business, Computer Science, or a related field


* 2 years of experience in the Dispute Management within the payment industry

JPMorganChase, one of the oldest financial instituti...