Counter Sales Supervisor

Are you outgoing and value customer service? Are you knowledgeable and service-oriented? Do you have the determination to lead others, close sales, and build lasting relationships with new and existing customers? If so, we'd like you to join our team as a Counter Sales Supervisor.

About the Role:

You will:



* Supervise a team of Counter Sales or warehouse personnel.


* Provide training and guidance to Counter Sales/warehouse team to ensure adherence to company policies and procedures.


* Serve as an escalated point of contact for customers with inquiries or concerns and ensure a high level of customer satisfaction.


* Attract and retain customers.



* Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.


* Accurately process and fill Sales Orders generated at the sales counter.


* Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.


* Provide customers with reliable information regarding product specifications, pricing, and availability.


* Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.



* Ensure security and control is upheld at this primary point of customer contact.


* Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.


* Process cash sale returns and refund paperwork in accordance with Company policy and procedure.


* Inform supervisor of inventory levels or stock depletions that could impact customer service levels.


* Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.



* Successfully complete required safety and compliance training programs as assigned.


* Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:



* 3+ years' experience in customer service or counter sales; contractor sales preferred.



* Knowledge of products sold in the Profit Center


* Valid driver's license

Our ideal candidate will also:



* Possess leadership qualities and be viewed as a leader.



* Have experience promoting a productive and positive team environment coaching staff to do their best work to achieve the highest levels of customer satisfaction.


* Demonstrate outstanding customer service, verbal communication, and generous listening skills.


* Maintain an up to date and comprehensive knowledge of products; be able to suggest associated products for purchase.


* Be able to build and maintain a positive working relationship with customers, vendors and co-workers.


* Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.

...

Hajoca Corporation Job 8248 by eQuest