Software Engineer III Advanced Support

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.

As a Software Engineer III Advanced Support at JPMorgan Chase within the Consumer and Community Banking - Banking and Wealth Management, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way.

You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.

Job responsibilities



* Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems


* Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems


* Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies


* Build and drive adoption of standardized telemetry, monitoring, alerting, and analysis tools and practices, while identifying and supporting observability and anomaly detection metrics tailored to the needs of specific applications and products


* Identify production incident themes and drive improvements across applications and product groups and work with teams to drive, support, and measure adoption


* Own standardized deployment and recertification processes and documentation, ensure and support cross-application adoption


* Define and ensure adherence to service level objectives for capacity and response time, specific to user journeys and applications


* Collaborate with architects and product teams to enhance application resiliency and implement Idempotency principles across transaction lifecycles.


* Conduct knowledge transfer sessions on operational best practices and establish support channels for developers to enhance their operational capabilities.


* Achieve AI/ML certifications for team members to enhance technical capabilities and expertise.


* Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills



* Formal training or certification on software engineering concepts and 3+ years applied experience


* Hands-on experience with cloud-based applications, technologies and tools, deployment, monitoring and operations, such as Kubernetes, Prometheus, FluentD, Slack, Elasticsearch, Grafana, Kibana, etc.


* Relational and NoSQL databases; developing and managing operations leveraging key event streaming, messaging and DB services such as Cassandra, MQ/JMS/Kafka, Aurora, RDS, Cloud SQL, BigTable, DynamoDB, MongoDB, Cloud Spanner, Kinesis, Cloud Pub/Sub, etc.


* Networking (Security, Load Balancing, Network Routing Protocols, etc.)
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