Learning Content Coordinator

JOB DESCRIPTION

Learning Content Coordinator - Chubb Agency Education

Chubb Agency Education is seeking a Learning Content Coordinator responsible for managing and maintaining a growing library of educational resources and supporting assets for both digital and non-digital programming.

You will play a critical role in enhancing the capabilities of our external agents and brokers through access to high-quality training resources.

Your expertise in managing and curating engaging educational content will help ensure that agents are well-equipped to effectively serve clients, navigate the complexities of the insurance landscape, and achieve the maximum benefit from their relationship with Chubb.

This position reports into the AVP, Digital Learning - Chubb Agency Education.

Responsibilities


* Maximize utilization and scalability of training assets by ensuring all resources are accessible to intended audiences, cataloged, appropriately tagged, and easily searchable.


* Implement and oversee quality control measures to maintain the accuracy and relevance of training content, supporting continued effectiveness in meeting learning and organizational objectives.


* Collaborate with key stakeholders to conduct regular content reviews, updating materials based on feedback, changing needs, and industry standards.


* Assist in the design and curation of high-quality curricula that engages agents and brokers, enhancing knowledge and skills while increasing content utilization.


* Update and maintain digital assets within Learning and Content Management Systems, ensuring that all educational materials, courses, and user information are current, accurate, and properly organized.


* Stay informed on organizational initiatives and proactively identify opportunities to align existing content and position resources to maximize their impact.


* Manage and maintain program catalogs, and assist in the development of materials that promote learning resources to external audiences.

Assist internal and external customers in locating appropriate resources.


* Foster relationships with stakeholders to gather insights and feedback for continuous improvement and effectiveness of learning resources.


* Support the tracking of learning content usage and engagement metrics using available analytics dashboards and reporting tools.


* Remain current with trends in adult learning, instructional design, and digital content management to implement and support best practices within the department.


* Assist in interpreting and analyzing participant feedback and activity; support a regular reporting cadence.


* Provide backup support for facilitation or coordination of training events as required.

QUALIFICATIONS

Basic Preferred

ABOUT US

Chubb is a world leader in insurance.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insuranc...